Terms of service

PRIVACY POLICY

Oscar Euston Shoemakers — Established 1950

1. Introduction

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This policy explains how we collect, use, and protect your information when you visit our shop, website, or contact us.

2. What Information We Collect

We may collect the following personal data:

  • Name

  • Phone number

  • Email address

  • Billing or delivery address

  • Purchase history

  • Foot measurements or fitting details (for custom orders)

  • Communication records

We only collect information necessary to provide our services.

3. How We Use Your Information

We use your data to:

  • Process purchases and repairs

  • Contact you about orders or collections

  • Provide customer support

  • Maintain internal business records

  • Improve our services

  • Meet legal and tax obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data because:

  • It is necessary to fulfil a contract (your purchase or repair)

  • We have a legitimate business interest in managing customer relationships

  • We must comply with legal obligations

Where required, we will ask for your consent.

5. Data Storage & Security

We store customer data securely and take reasonable steps to protect it from:

  • Unauthorised access

  • Loss or misuse

  • Accidental disclosure

Data is kept only for as long as necessary for business or legal purposes.

6. Sharing Your Information

We may share your data only when necessary with:

  • Payment processors

  • Delivery couriers

  • Accountants or legal advisors

  • Authorities where required by law

We never share customer data for marketing by other companies.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Object to certain processing

  • Request data portability

To exercise these rights, please contact us directly.

8. Cookies (for Website Use)

If you visit our website, we may use basic cookies to:

  • Ensure the website functions correctly

  • Understand visitor traffic

  • Improve user experience

You can disable cookies in your browser settings.

9. Contact Us

For any privacy questions or data requests, please contact:

Oscar Euston Shoemakers
📍 Great Portland Street,Tube Station no:1 (Green Shop)W1W 5PW,Fitzrovia,London
📧 info@eustonshoes.com
📞 +44 (0)207 323 2214